Help centre
Frequently asked questions
How booking, paying, cancelling and hosting actually work on Konačište.
Booking a stay
How do I book a place?
Choose your dates and number of guests on the listing page and send a booking request. The host reviews it and either accepts or declines — your stay is only confirmed once they accept.
How long does the host have to respond?
48 hours. If a request has not been accepted or declined in that time it expires automatically, so you are never left waiting indefinitely on a place that is not coming through.
Do I need an account to send a request?
Yes. You register with an email address and password so the host can reach you and so you can follow your requests under My bookings.
How do I contact the host?
Sending a request opens a message thread for that booking, which you can reach from My bookings. Once the host accepts, their phone number becomes visible too so you can arrange arrival.
Is there a minimum number of nights?
Hosts set their own minimum stay, and it can differ by season. If your dates are shorter than the minimum for that period, you will see it when you try to request them.
Prices and payment
How do I pay?
You arrange payment directly with the host. Konačište does not process payments or hold your money, so there is no card checkout on the site. Agree the method and the timing with the host in writing before you travel.
Are there any booking fees?
No. The total you see is the host's nightly rate for your dates plus their cleaning fee, if they charge one. We do not add a service fee on top.
Why does the price change when I change my dates?
Hosts can set seasonal rates for specific date ranges. The total for a stay adds up each night at whatever rate applies to it, so peak dates can cost more per night than the base price.
Can I see prices in my own currency?
Yes. Prices are stored in convertible marks (BAM) and you can switch the display currency in the header. Conversions use approximate fixed rates and are a guide only — what you settle with the host is the BAM amount.
Changes and cancellations
How do cancellations work?
Each listing carries a cancellation policy chosen by the host — flexible, moderate, firm or strict — and it is shown on the listing before you request. Since payment happens directly between you and the host, any refund is settled between the two of you under that policy.
Can I cancel a request I already sent?
Yes. A pending request can be cancelled from My bookings before the host responds. If it has already been accepted, cancelling falls under the listing's cancellation policy.
What happens if the host cancels?
You are notified by email. If a host cancels and you cannot reach them, contact us — repeated cancellations affect a host's standing on the platform.
Can I change the dates of a booking?
Dates on an existing booking cannot be edited. Message the host to agree new dates, then cancel the original request and send a new one for the dates you settled on.
Hosting
How do I list my property?
Choose List your property and work through the setup: category, location, rooms and beds, facilities, photos, house rules, availability and pricing. You can leave at any point and pick up where you left off — progress is saved as a draft.
When does my listing go live?
After you submit it for review. Our team checks every listing before publishing, so it will not appear in search straight away.
What does it cost to list?
Nothing. There is no listing fee, and because payment is arranged directly between you and your guests, we do not take a commission on bookings.
Can I list more than one property?
Yes. You can add as many properties as you manage, and each keeps its own calendar, pricing and availability.
How do I block dates or change prices for a season?
In a property's availability settings you can block date ranges when the place is unavailable, and set seasonal prices and minimum stays for specific periods.
Account and data
How do I reset my password?
Use Forgot password on the login page and we will email you a reset link.
Who can see my contact details?
Your phone number and email are only shared with the other party once a booking is accepted. While a request is still pending, neither side sees the other's contact details.
Can I use the site in Bosnian?
Yes. Switch between Bosnian and English at any time with the language selector in the header.
How do I delete my account?
Write to support@konaciste.com and we will handle it. The privacy policy explains what happens to your data.
Still stuck?
If your question is not here, write to us and we will answer it directly.